The concept of zero-defects is at the core of everything we do, in development, manufacturing, engineering, operational processes, logistics and all support departments. Everyone benefits: we have less wastage, our suppliers have fewer (or no) returns, and our customers get quality products. And, incidentally, our suppliers’ other customers also benefit from quality improvements. Everyone is
Gert van Wensen, director of Wepan in De Lier, is an idiosyncratic business man with a very outspoken opinion on the running of a company and how to deal with employees and clients. As a fitter and panel builder, he knows that flexibility and speed are important for many clients, but he refuses to compromise
‘I would be lying if I said the market for panel builders was booming at the moment, but we are still managing to hold our heads above water”, says Tom Stringer, general director of Aqualectra in Heerhugowaard. Stringer is a keen advocate of ‘lean manufacturing’, which enables panels to be produced as efficiently as possibly.
Everyone knows that quality is important: it’s what keeps customers happy and what builds and maintains brand values. But to really differentiate a business, to set it apart from other machine makers, passion has to be more than mere words. It’s easy to say “we care about quality” – but what’s needed is a passion,